MetroExpress FasTrak lanes allow drivers to avoid Los Angeles‘ notorious bumper-to-bumper traffic. However, hackers have found a way to exploit the system and target drivers.
CBS News reported that both drivers who use the MetroExpress FasTrak lanes and those who don’t have received text messages from hackers, threatening hefty fines and legal action unless they click a link and provide their credit card information.
LA drivers targeted by hacked text messages
Countless drivers in the Los Angeles area received the text, including one resident, Adrian Lara.
“As a matter of fact, I saw it through my mom first. Because she sent me it,” Lara told CBS News.
‘A scam’
Lara confirmed that he and his family were among the victims of the phishing text messages.
“I got it second a couple of days after and she told me not to answer because it’s basically just a scam,” Lara added.
Metro released a statement on Thursday after being alerted about the scam messages.
Metro responds to hacker-generated text messages
“The ExpressLanes system has not been hacked, and no customer information has been compromised,” the company said in a Facebook post.
“Metro ExpressLanes reminds customers that we never send text messages asking for sensitive information or requesting payment. If a text message claims to be from Metro ExpressLanes regarding tolls or violations, do not respond to the message, do not use any links in the message, and do not use any contact information provided in the message,” it added.
The company also advised drivers to contact Metro directly with additional concerns.
Customers should contact ExpressLanes Customer Service at (877) 812-0022 or visit metroexpresslanes.net with any questions.
